Refund & Returns Policy

Last updated: 23 July 2026

This Refund and Returns Policy applies to purchases of Slim Coffee Booster made through https://bonesgreenmoveme.world, operated by The Everly Review Pty Ltd (ABN 47 382 914 056). It operates alongside and does not exclude or limit your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

1. Your Australian Consumer Law Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory rights exist regardless of and in addition to any return window described in this policy.

2. Our Voluntary Return Window

In addition to your statutory rights, we offer a 14-day voluntary return policy on unopened, undamaged product. This means:

  • You may return your Slim Coffee Booster within 14 days of the date you receive your order, provided the product is unopened and in its original undamaged packaging.
  • The 14-day period begins on the day you receive delivery of the product.
  • Returns under this voluntary policy are subject to the conditions in Section 3 below.

3. How to Return a Product

To initiate a return, please:

  1. Contact us within the applicable period by email at returns@bonesgreenmoveme.world or by phone at +61 3 9001 4782, quoting your order reference number and the reason for your return.
  2. We will confirm your return request and provide you with a return address and any relevant instructions within 2 business days.
  3. Package the product securely in its original packaging and send it to the return address provided. We recommend using a tracked postage method - you are responsible for the product until it is received by us.
  4. Return postage costs are your responsibility for voluntary change-of-mind returns. Where a return is due to a product defect or failure to comply with a consumer guarantee, we will cover return postage costs.

4. Refund Process

Once we receive and inspect the returned product:

  • We will notify you of the outcome of your return within 3 business days of receiving the goods.
  • If your return is approved, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method where practicable, or via bank transfer by arrangement.
  • Original delivery charges are non-refundable for voluntary returns, unless the return is due to our error or a product defect.

5. Non-Returnable Items

We cannot accept returns of:

  • Products that have been opened or have had their packaging seal broken (other than where required to assess a defect);
  • Products that show signs of damage not caused by us or our delivery partners;
  • Products returned after the 14-day voluntary return window has expired, except where required by the Australian Consumer Law.

6. Damaged or Defective Products

If your product arrives damaged in transit, or if you believe it is defective or fails to comply with a consumer guarantee, please contact us within a reasonable time of discovering the issue at returns@bonesgreenmoveme.world. Please include your order reference, a description of the issue, and, where possible, photographs of the damage or defect. We will assess your claim and respond within 5 business days with an appropriate remedy under the Australian Consumer Law.

7. Non-Delivery

If your order has not arrived within a reasonable time after dispatch, please contact us at info@bonesgreenmoveme.world or +61 3 9001 4782. We will investigate with the delivery provider and arrange a replacement or refund as appropriate.

8. Contact Us

For all returns and refund enquiries:
Email: returns@bonesgreenmoveme.world
Phone: +61 3 9001 4782 (Mon-Fri, 9:00am-5:00pm AEST)
Post: The Everly Review Pty Ltd, Level 4, 287 Collins Street, Melbourne VIC 3000, Australia

For further information about your consumer rights, you may also contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state or territory consumer affairs agency.